How can we help?
Quick answers below. For anything else, the team is on Discord.
Ask on DiscordCommon questions
My wallet won't connect
Refresh the page, unlock your wallet, and approve the connection request. If you use several wallet extensions, disable the ones you aren't using: they can fight over the connection.
It says I'm on the wrong network
Use the network button in the header to pick Mainnet or Testnet and the chains you want. When a transaction needs a specific chain, your wallet will ask to switch; approve it.
A transaction failed or is stuck
Failed transactions don't move your NFTs or money (you only lose network gas). Check it on the chain's explorer from your wallet's activity, then try again. Prices and limits can change between screens, so the site re-checks them before you sign.
I minted but don't see my NFT
Mints appear on the collection page and in your profile within a minute. For collections that reveal later, you'll see a placeholder until the creator reveals.
My launchpad upload stopped halfway
Open the creator studio and choose the same files again: anything already uploaded is skipped and you won't pay twice. Your uploads are also listed under My uploads.
My points look wrong
Points update after the indexer confirms your activity, usually within a few minutes. See how they're earned on the Points page.
Stay safe
- We will never ask for your seed phrase or private key. Anyone who does is a scammer.
- The team doesn't DM first. Ask in the public Discord channels.
- Read what your wallet asks you to sign. Discordels shows the price and limits before every transaction.
Found a bug?
Tell us on Discord what you clicked, what you expected, your wallet address (never your keys), the network, and a transaction hash if there is one. Screenshots help.
Discordels is in beta. Read the Terms before you trade or launch.